Privacy Policy
UrbanChatLines respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and protected when you use our black chat line service and website. UrbanChatLines is a voice chat service for Black men and women ages 18 and older.
Information We Collect
We collect only the information needed to provide and improve our service. This may include:
- Phone number used to access the service
- Payment details if you purchase minutes after a free trial
- Voice greetings or messages you record
- Basic usage data such as call duration or connection history
- Customer support communications
We do not collect unnecessary personal details. You are not required to provide your real name to use the service.
How We Use Your Information
Your information is used for the following purposes:
- To provide and maintain the black chat line service
- To process payments after the 30 minute free trial for men
- To provide always free access for women
- To improve call quality and user experience
- To prevent fraud, abuse, or misuse of the platform
- To respond to customer support requests
- To meet legal and regulatory requirements
We never sell or rent your personal information to third parties.
Privacy of Calls
Your phone number is never shared with other callers. Conversations are private between participants. Call recordings are not stored unless required for security review, fraud prevention, or legal reasons.
Sharing of Information
We may share information only in limited situations:
- With service providers who help operate billing or telecom systems
- When required by law or court order
- To protect our rights, users, or safety of the platform
All partners are required to keep information confidential.
Security of Your Information
We use reasonable security measures to protect your information. Access is limited to authorized staff who need it to operate the service. We regularly review our systems to prevent unauthorized access.
Your Choices
You have control over your information:
- You may stop using the service at any time
- You may request deletion of stored account information
- You may opt out of promotional messages
Some information may be kept when required by law or billing records.
Age Requirement
UrbanChatLines is for adults only. All callers must be 18 years or older. We do not knowingly collect information from anyone under 18.
Changes to This Policy
We may update this Privacy Policy when needed. Updates will be posted on the website with a new effective date.
Contact Us
If you have questions about this Privacy Policy or your information, contact UrbanChatLines customer support using the phone number or support form listed on the website.
By using UrbanChatLines, you agree to the terms of this Privacy Policy.